At 9XX Research, we take pride in the exceptional quality and craftsmanship of our products. Our commitment to bringing you the best means that we offer a Limited Two Year Warranty for selected products purchased directly from us or through authorized channels. However, please note that products purchased via Amazon do not carry this warranty due to tracking limitations.
The 9XX Research Limited Two Year Warranty covers defects in materials or workmanship for the lifetime of the product. For the first year following your purchase, we offer comprehensive coverage, handling all costs related to parts and shipping from us to the customer for repairs or replacements.
From the second year, we will continue to cover the cost of parts. However, shipping charges both to and from the customer will be the customer's responsibility. In the event a product is discontinued or not available, a comparable or upgraded product will be offered at a discounted price.
Products installed during the 9XX Experience are also covered by our Limited Two Year Warranty. Since training is part of the 9XX Experience, customers are expected to handle equipment swapping after the first year. Please note, a deposit may be required for replacement parts. This deposit will be fully refunded upon receipt of the defective parts.
To further encourage the community spirit at 9XX, we are delighted to offer an extension of free outbound shipping for the second year of your warranty when you join and share your experiences on our 9XX Forum. As a special welcome, all new forum members will receive our popular glow in the dark valve covers. You only need to cover the shipping and handling fee of $5.99 for a set of six different colors. Join us at the 9XX Forum and get the conversation started!
Shipping Policy (for selected products)
9XX Research offers free shipping nationwide, applicable to the lower 48 states. For products eligible for free shipping, this policy applies regardless of your order size or value. For items that are too large or heavy, we provide competitive, real-time shipping rates.
For our customers in Alaska, Hawaii, and Puerto Rico, we endeavor to provide the best possible shipping rates, aligning with USPS pricing where possible. International shipping is available to select locations, through reliable delivery services. Please contact our customer service for specific details regarding international shipping.
Our commitment to quality and service extends to every facet of your 9XX Research experience. With our Lifetime Warranty and comprehensive shipping policy, we continue to support you long after your purchase.
Please note: All policies are subject to change without prior notice.